frequently asked questions

Everything you want to know

And if you can’t find your answer, write to us.

The basics

What is GenuineSouls?
A dating app for people looking for something real. Every profile passes a live camera check, nobody is looking for something casual, and a match with no conversation fades away on its own.
How is it different from other apps?
In three things no other app dares to demand: people verified live (no bots, no stolen photos), a Hide Mode to get to know the soul before the face, and matches that expire after 48 hours if nobody writes. Here you really talk, or you don’t talk at all.
Where is it available?
We are starting in Mexico and will open more cities and countries little by little. You can use the app from any browser; the phone apps are coming soon to the stores.
How much does it cost?
What matters is always free: creating your profile, getting verified, browsing profiles, chatting with your matches and using Hide Mode. The Plus and Premium memberships only give you more reach. See the pricing.

Account and profile

How do I sign up?
With your email, with Google or with Apple. It takes less than two minutes. You must be over 18.
How does live verification work?
We ask for a live selfie: you turn your head, you smile, and the camera confirms you are a real person and the same one as in your photos. It works against stolen photos and against AI-made images. If you want, you can later upload an official ID to get the gold badge.
Can I delete my account?
Yes, whenever you want, from Settings → Delete my account. You have 30 days to change your mind; after that everything is permanently deleted.

AI photos

What are AI photos?
From your live verification, the app creates 6 free photos in different settings: at a café, in the city, at dinner… It is always you, with your same face; only the place, the clothes and the light change. They live in your “My AI photos” section, separate from your real photos, so nobody has to hide that they use them.
Do they look real? Can you tell they are AI?
They look natural, but they are always labeled as made with AI: honesty is part of the app. And live verification is still mandatory, so behind every photo there is a real person.

Hide Mode

What is Hide Mode?
An optional mode to get to know someone without photos: people see who you are (your age, how you describe yourself, what you are looking for, how you write), but not your face. Photos are revealed only when both of you say yes.
Can I send photos in a Hide Mode chat?
No, not until you both reveal yourselves. Social networks and phone numbers can’t be shared either: the idea is to get to know each other for who you are.

Matches and chat

Why does the match expire?
Because here people really talk. You have 48 hours for the first message and 48 to reply each time; if nobody writes, the match fades away. An expired match can be revived from the chat itself.
Can I message someone without a match?
Yes, with the Premium Membership you can start a chat without a match (up to 3 a day). The other person decides whether to reply.

Plans and payments

What is “Plus Membership free for the gender that is missing”?
In each city, while one side (men or women) has fewer profiles than the other, that side gets the Plus Membership for free upon verification, and keeps it forever. It is a balance rule: today, in almost every city, that is women. The Premium Membership is always paid.
Can I cancel anytime?
Yes, with no penalties. You keep your plan until the end of the period you already paid for.
Which payment methods do you accept?
On the web, credit or debit card (Visa, Mastercard, American Express) through Stripe. In the phone app, Apple Pay and Google Pay. Web prices are lower because they don’t pay the app-store commission.

Safety and privacy

Is my data safe?
Yes. Your data lives on Google Cloud servers, we never sell it and we only use it to make the app work. You can request a copy or delete it whenever you want. Read our privacy policy.
How do I report someone?
From their profile or from the chat, in one tap. We review every case; anyone who breaks the community guidelines is removed.

Didn’t find your answer?

Write to us and we will reply by email.

Contact us